Hugo Ashkar

• What’s the link between culture, reliability and Operational Excellence?

• With so much volatility and risk in hazardous industries today – what impact can culture change can have on safety performance? environmental performance? compliance? financial performance?

• Where should the responsibility for changing culture sit in an organization?

• Can you measure organizational culture?

• Where do you start when it comes to changing culture?

• Reducing the Operational Excellence “disconnect” between suppliers and operators

• Monitoring contractor performance

- contractor health and safety audits

- spot checks and incident reports

- near miss and hazard reporting

• End-to End process discipline strategies to minimize risk

• Successfully modelling system wide risk management and scenario planning processes

• Defining which process belongs to each party

• Overcoming the challenges of executing OE in company-contractor relationships

• What to do when you find gaps with supplier continuous improvement efforts

• Rewarding contractors for strong commitment and performance

• Meeting supplier’s expectations for a mutually beneficial relationship